Frequently Asked Questions

Yes, an exchange can be done across our various brand stores as long as you have the receipt and product is not tampered with.

We aim to sell quality products to you, our customers. Unfortunately we do not give cash refund.

Kindly refer to the store locator on the home page to direct you to each of our store locations and their opening and closing time.

We would like you to keep shopping with us as we provide you the best deals. You can stay connected and follow us on the Jade Collection Kenya social media pages – Facebook, Twitter, Instagram, Tik Tok and WhatsApp, as well as any other advertising channels that we may advertise our products.

We aim to make your shopping experience personal and enjoyable. We provide separate fitting rooms for each gender, total privacy and monitoring of merchandise in the fitting room. Store management reserves the right of admission.

You are always welcome to visit any of our stores. Click on Store locator Link and allow us to direct you to our nearest store to you.

We always want to hear from our customers. info@jadecollections.co.ke

Customer help line: 0800 722722.

Contact your nearest store to know whether it is available for purchase.

Yes you can. We will reserve your item(s) for 3 days maximum. There’s no cash deposit required for this. We will however, take down your name and contact details to follow up with a phone call regarding your purchase and to notify you when your reservation period is almost over.

Yes, our gift vouchers make for a perfect gift. We are happy to have you introduce someone else to our Jade Collection products.

Gift vouchers may be presented for redemption at any Jade Collection store and you are at liberty to shop for products worth the value of the gift voucher. Any amount in excess of the gift voucher amount can be settled in cash, Mpesa or credit card.

We are always looking for people with the right skills and attitude to join our team. Send your CV to recruitment@jadecollections.co.ke.

All gift vouchers purchased are valid for a period of 3 months.

Yes you can! Our site is an Ecommerce/Online shop! Contact us on numbers provided in case you experience any challenges.

To make your shopping experience easy and hassle free, we accept cash, Mpesa, Mtuza, debit cards, credit cards and Jade Collection gift vouchers as a way to settle you bill.

• We deliver within 24 hours in Nairobi. However, orders made by 3pm can be delivered within the same day.
• We deliver within 48 to 72 hours outside Nairobi.
• Orders made after 3pm on Saturdays as well as orders made on Sundays and public holidays may however experience delay in delivery, but will be given first priority on the next working day.

You can DM us on our social media pages;

• Facebook – Jade Collection Kenya
• Instagram – @jadecollectionke
• Twitter – @jadecollection4
• Tik Tok – @jadecollectionke

You can also send us a WhatsApp message or call us on +254 712 878919, or even email us on info@jadecollections.co.ke